Form

Overview

The Form settings control what candidates see after submitting an application, bot protection, cover letter uploads, and blocked email addresses.

Go to Careers → Settings → Form.

Use the links below to jump to a section:

Questions assigned to individual jobs are managed separately. See Screening Questions for creating and assigning question sets.

Form Setup

Form Setup controls where candidates go after successfully submitting an application.

Stay on Job Page

Enable Stay on Job Page to keep candidates on the job listing after submission. The application form is replaced by the Application Thank You message.

To configure it:

  1. Enable Stay on Job Page.
  2. Select Save Settings.
  3. Go to Careers → Settings → Messages.
  4. Edit Application Thank You.
  5. Select Save Settings.

When Stay on Job Page is enabled, it takes precedence over any selected Thank You Page.

See Messages for editing the confirmation message.

Thank You Page

Use Thank You Page to redirect candidates to a separate WordPress page after submission.

To configure it:

  1. Create and publish a WordPress page containing the confirmation message.
  2. Open Careers → Settings → Form.
  3. Disable Stay on Job Page.
  4. Select the page under Thank You Page.
  5. Select Save Settings.

Make sure the selected page is publicly accessible.

If Stay on Job Page is disabled and no Thank You Page is selected, the submission returns to the job page. Select a confirmation page or enable Stay on Job Page to provide the intended confirmation.

Application Confirmation Email

The website confirmation and acknowledgement email are configured separately.

To edit the acknowledgement email, open Careers → Settings → Templates and edit Thank You For Applying.

Bot Protection

Bot Protection adds a verification check to public application forms. Candidates must pass the check before their application can be accepted.

Provider

Available options are:

  • Disabled: Turns off provider-based verification.
  • Google reCAPTCHA v2 checkbox: Uses Google’s checkbox verification.
  • Cloudflare Turnstile: Uses Cloudflare’s verification service.

For Google reCAPTCHA, use keys created for reCAPTCHA v2 checkbox.

Site Key

Enter the public Site Key supplied by the selected provider.

Kraken Careers uses this key to display the verification check on the application form.

Secret Key

Enter the matching private Secret Key.

Kraken Careers uses the Secret Key for server-side verification. It is not displayed on the public form.

Leaving the Secret Key field blank while saving retains the previously saved secret. To turn off bot protection, select Disabled under Provider.

Enable Bot Protection

  1. Obtain a Site Key and Secret Key from the selected provider.
  2. Choose the matching Provider.
  3. Enter both keys.
  4. Select Save Settings.
  5. Open a public job application form.
  6. Confirm that the verification check appears.
  7. Submit a test application.

Bot protection becomes active only when a supported provider and both keys are saved.

When switching providers, replace both keys with those supplied by the new provider. If verification fails or the provider cannot be reached, the application is stopped and the candidate receives

Cover Letter

The Cover Letter settings control whether candidates can upload a cover letter and whether the upload is required.

Enable

Select Enable to display the cover letter upload field.

Clear it to remove the field. When the field is disabled, a cover letter is not required even if Required remains selected.

Required

Select Required to make the cover letter mandatory while the field is enabled.

To make the cover letter optional:

  1. Select Enable.
  2. Clear Required.
  3. Select Save Settings.

Candidates can then submit an application with or without a cover letter.

The public form accepts PDF, DOC, and DOCX cover letters and displays a maximum file size of 5 MB. These settings do not change the required resume upload.

Black List

Use Blacklisted Candidates to block applications submitted with specific email addresses.

Enter complete addresses separated by commas:

person@example.com, another@example.com

Matching ignores letter case. Enter individual email addresses. Domain names and wildcard patterns are not supported.

Blacklist an Existing Candidate

You can add an address from a candidate record:

  1. Go to Careers → Candidates.
  2. Open the candidate.
  3. Under Reviewer Tools, enable Blacklist This Candidate.
  4. Select Save Changes.

The candidate’s email address is added to Blacklisted Candidates in the Form settings.

See Reviewer Tools for candidate controls.

Blocked Applications

Applications submitted with a blacklisted email address are not saved or processed, and application notification emails are not generated.

The candidate is not told that their address is blacklisted.

Adding an address blocks future applications from that address. It does not delete the existing candidate record.

Remove a Blacklisted Address

To remove a manually entered address:

  1. Delete it from Blacklisted Candidates.
  2. Select Save Settings.

If the candidate record is also marked as blacklisted:

  1. Go to Careers → Candidates.
  2. Open the candidate.
  3. Clear Blacklist This Candidate under Reviewer Tools.
  4. Select Save Changes.
  5. Check Form settings and confirm the address is no longer listed.

Save and Check Your Settings

Select Save Settings after making changes, then test through a public job posting.

Check that:

  • A successful submission displays the intended message or Thank You Page.
  • The cover letter field appears and is required or optional as intended.
  • Bot protection appears and accepts a valid test.
  • A valid test application appears under Careers → Candidates.

Use an email address that is not blacklisted when testing a normal submission.

Troubleshooting

The Candidate Stays on the Job Page

Check Stay on Job Page.

When enabled, it overrides the selected Thank You Page. Disable it, select the confirmation page, and save if candidates should be redirected elsewhere.

The Thank You Message Has the Wrong Wording

For confirmation on the job page, edit Application Thank You under Careers → Settings → Messages.

For a separate Thank You Page, edit the selected WordPress page.

Changes to email templates do not change either website confirmation.

Bot Protection Does Not Appear

Confirm that a supported provider is selected and both keys have been saved.

Check the public form for blocked provider scripts or browser errors. Clear page cache after changing the settings.

Bot Verification Fails

Check that:

  • Both keys belong to the selected provider.
  • The keys are configured for the website being tested.
  • Google keys use reCAPTCHA v2 checkbox.
  • Both keys were replaced when switching providers.

If verification cannot be completed, check whether the website can connect to the provider’s service.

The Secret Key Field Is Blank

A blank field does not mean that the saved secret was removed. Saving without entering a replacement retains the existing secret.

Select Disabled under Provider if you want to turn off bot protection.

The Cover Letter Is Still Required

Leave Enable selected and clear Required.

To remove the upload field entirely, clear Enable, save the settings, and reload the public form.

A Cover Letter Is Rejected

Check the file format and the displayed 5 MB limit. Hosting upload limits can also restrict uploads.

If the file meets the form requirements, ask your site administrator to check the server upload configuration.

A Candidate’s Application Does Not Appear

Check whether the submitted email address is in Blacklisted Candidates. Blocked applications are discarded without telling the candidate.

Also review the job’s application filtering settings, which can prevent an application from being retained.

No Application Email Arrives

Review the Email settings and the site’s email delivery configuration.

Form settings control submission behaviour. Sender details and notification recipients are configured under Email.