Email Settings
Kraken Careers uses the Email settings to control how hiring notifications are sent. These settings do not control the wording of every email message. They control who sends the email, who receives internal notifications, where replies go, and whether anyone receives a blind copy.
To manage email settings, go to Careers > Settings > Email.
For Email settings: go to Careers → Settings → Email
How Email Settings Work
The Email section is split into notification groups. Each group controls a different type of email used during the hiring process.
Most notification groups include these fields:
From Name: The sender name shown to the recipient.
From Email: The email address the message is sent from. Use an address on your domain to reduce deliverability issues.
Reply To: The email address that should receive replies.
Send To Email: Used for internal notifications. This controls who receives the notification. Multiple email addresses can be separated with commas.
BCC: Optional blind-copy recipients. Multiple email addresses can be separated with commas.
Global Email Controls
Global Email Controls provide the default email values used by the other notification settings.
Set these first:
Send To Email
From Name
From Email
Reply To
Most notification sections use global placeholders by default:
{{global-send-to}}
{{global-from-name}}
{{global-email}}
{{global-reply-to}}
If a notification field uses one of these placeholders, it will automatically use the matching value from Global Email Controls. This lets you update the main email details once instead of editing every notification.
You can replace a global placeholder with a custom value if one notification needs different sender, recipient, or reply-to details.
Notifications for Applicants & Personal References
These emails are sent to applicants or references during the application workflow.
Thank You For Applying
Sent automatically to the applicant after they submit an application.
Use this section to control the sender, reply-to address, and optional BCC recipients for the thank-you email. The subject and message are edited in Templates.
Applicant Evaluation
Used when you send an evaluation request from the applicant’s Reviewer Tools. The applicant receives a private evaluation link. Their answers are saved back to the application after they submit the form.
Use this section to control the sender and reply-to details for evaluation emails. The evaluation subject and message are edited in Templates.
Applicant Offer
Used when you send an offer from the applicant’s Reviewer Tools. The applicant receives a private link where they can accept or reject the offer.
Use this section to control the sender and reply-to details for offer emails. The offer subject and message are edited in Templates.
Applicant Hired
Used when you send a hired message from the applicant’s Reviewer Tools.
Use this section to control the sender and reply-to details for hired messages. The hired subject and message are edited in Templates.
Applicant Rejection
Used when you send a rejection message from the applicant’s Reviewer Tools.
Use this section to control the sender and reply-to details for rejection emails. The rejection subject and message are edited in Templates.
Schedule Interviews
Used when you send interview date options from the applicant’s Reviewer Tools. The applicant receives a private link where they can choose an interview time.
Use this section to control the sender and reply-to details for interview scheduling emails. The schedule email subject and message are edited in Templates.
Reference Notifications
Used for reference questionnaire emails. This includes reference questionnaire requests, reminder emails, and completed-reference notifications.
Use this section to control the sender and reply-to details for reference-related emails. The reference request, reminder, and completed-reference message templates are edited in Templates.
Notifications for Internal Staff Users
These emails are sent to staff, hiring managers, reviewers, or internal notification recipients.
New Application Received
Sent when a new application is submitted.
This section now uses notification rows. Each row can have its own label, recipient address, sender details, reply-to address, and BCC recipients.
Each notification row includes:
Label
Send To Email
From Email
From Name
Reply To
BCC
The Default row is always available. You can add more rows for different teams, locations, departments, or hiring managers.
After creating notification rows, each job can choose which new-application notifications it should use from the job’s Application Notification field. If no custom selection is made, the job uses the Default notification row.
Use this when different jobs need to notify different people.
Reviewer Added
Sent when a user is assigned as a reviewer for an applicant.
Use this section to control the sender and reply-to details for reviewer assignment emails. The subject and message are edited in Templates.
Reviewer Removed
Sent when a user is removed as a reviewer for an applicant.
Use this section to control the sender and reply-to details for reviewer removal emails. The subject and message are edited in Templates.
Applicant Updated
Sent to assigned reviewers when important applicant activity is logged, such as reviewer changes, stage changes, notes, reference updates, archive changes, or interview scheduling updates.
Use this section to control the sender and reply-to details for applicant update notifications. The subject and message are edited in Templates.
Interview Schedule Completed
Sent when an applicant completes an interview schedule request.
Use this section to control the sender and reply-to details for the internal notification sent to reviewers. The subject and message are edited in Templates.
Job Closed / Expired
Sent when a job is moved into a Closed or Expired status.
This section includes Send To Email and BCC fields because it is sent to internal recipients. Use it to notify the correct staff when a posting is no longer active.